help customers manage their airtime and data availability needs more seamlessly, by
setting a time or threshold for automatic airtime and data recharges.
Commenting on how central the overall subscriber experience is to MTN’s innovation drive,
Adekunle Adebiyi, Chief Sales & Distribution Officer, said,
“We are committed to providing a superior experience for our customers
by addressing their pain points, meeting their needs
and creating value. We understand that getting disconnected due to insufficient airtime or
data is inconvenient and can be embarrassing so we introduced MTN Auto Top-Up, which
eliminates the issue.
The Auto Top-Up solution gives MTN’s customers complete control to easily manage their
airtime with a simple and secure single sign-on and set-up process. It is accessible via MTN
Web, USSD and MyMTN App enabling new and existing subscribers activate Auto Top-Up,
manage threshold and payment preferences, review transaction logs, add beneficiaries and
cancel Auto Top-Up whenever they wish.
Once a customer has input their top-up preferences, Auto Top-Up monitors their balance
and, using payment details provided, ensures that top-ups recur automatically according to
“With the introduction of the Auto Top-Up, we are confident that our customers will have a
seamless and distinctive digital experience with new levels of simplicity, and convenience
when it comes to recharging their lines,” Adebiyi added.
To activate Auto top up and experience easy automatic recharge, MTN subscribers can visit